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Refund Policy

Last updated: 2026-04-25

This Refund Policy explains the scope of your right of withdrawal and the refund process for digital purchases made through Faltastik.

1. Immediate Delivery of Digital Services

Faltastik delivers digital services immediately upon purchase completion. Access to the reading service is activated as soon as your payment is confirmed.

2. Right of Withdrawal (Turkey)

Under Article 15(1)(ğ) of the Turkish Regulation on Distance Contracts (implementing Law No. 6502 on Consumer Protection), the right of withdrawal cannot be exercised for services performed immediately in a digital environment where the consumer has given prior explicit consent for performance to begin and has acknowledged that the right of withdrawal will thereby be lost. The refund waiver checkbox presented at checkout satisfies this legal requirement. By ticking the checkbox and completing payment, you give explicit consent for immediate performance and acknowledge that your right of withdrawal is consequently waived.

3. Right of Withdrawal (European Union Consumers)

For users resident in the EU, Article 16(m) of Directive 2011/83/EU on Consumer Rights provides the same principle: the right of withdrawal is lost for digital content or services that have started to be performed with the consumer's prior express consent and acknowledgement of the loss of the right of withdrawal. The consent mechanism at checkout fulfils this requirement.

4. Situations Eligible for a Refund

The waiver of the right of withdrawal does not apply in the following situations, and a full refund will be issued:

  • Faulty service: where a reading was never delivered or could not be completed due to a technical fault on our side.
  • Double billing: where the same subscription period was charged twice in error.
  • Duplicate purchase: where the same subscription plan was purchased twice within a short period.

Approved refunds in these cases are processed within 14 calendar days of the decision date.

5. Refund Process

  1. Send an email to [email protected] with the subject line "Refund Request".
  2. Include your account email address and purchase date.
  3. Your request will be reviewed and you will receive a decision within 5 business days.
  4. Approved refunds are processed via the original payment method. Depending on your bank, the amount may take 5–10 business days to appear in your account after the decision.

6. Contact

For refund enquiries: [email protected]
POI369 OÜ, Paavli tn 5a/1, 10412 Tallinn, Estonia