Delete your account

Last updated: 2026-08-26

You can delete your Faltastik account and all data tied to it at any time. There are three ways: in the app, from the web dashboard, or by e-mail.

1) In the app

Tap Settings > Account > Delete My Account and confirm. Your account is suspended immediately.

2) On the web

Sign in and use the "Delete my account" button on Dashboard > Settings > My Data. If you are already signed in, the same button is right below.

https://faltastik.com/en/dashboard/settings/data

3) By e-mail

If you cannot sign in, e-mail [email protected] from your registered address with the subject "Hesap silme talebi" (account deletion request). Writing from the same address is enough to verify you; we answer within 30 days.

What is deleted

Once deletion completes, the following is permanently removed:

• Your profile (name, e-mail, birth details) and the account itself
• All readings and history (coffee, tarot, dream, palm, face and the rest)
• Favorites, notes and personal memory entries
• Uploaded coffee, palm and face photos
• Notification records and device registrations
• Any remaining Insight balance and in-app purchase entitlements

What is kept

An anonymised billing summary of purchases (amount, date, product) is retained for 10 years as required by tax law. It cannot be linked back to you.

Timing

After the request your account stays suspended for 30 days; signing in during that window cancels the request. At the end of day 30 the data is permanently deleted and cannot be recovered.

Subscriptions must be cancelled separately in the App Store or Google Play; deleting the account does not cancel a subscription.

Questions: [email protected]
POI369 OÜ, Paavli tn 5a/1, 10412 Tallinn, Estonia